Salesforce adds ChatGPT to Slack as part of OpenAI partnership
Salesforce Inc said on Tuesday that it is working with ChatGPT creator OpenAI to add a chatbot sensation to its collaboration software, Slack, and to bring generative artificial intelligence to its enterprise software in general.
The San Francisco-based company said the technology, which it calls EinsteinGPT, would combine its proprietary artificial intelligence with third-party partners, including OpenAI, to help companies generate email drafts, customer account data and computer code. ChatGPT would also integrate with Slack to allow users to summarize chat threads and handle other queries.
The change reflects the race of technology companies to equip their tools with generative artificial intelligence, which can create new text, images and other content based on previous data.
For example, Microsoft Corp has announced that technology from OpenAI – a company it invests in – can create meeting notes for its product teams as well as suggest email responses to suppliers through its Viva Sales subscription. Teams competes with Slack.
Clara Shih, head of Salesforce, said at a press conference that the announcement was in response to business demand for the nascent technology. Salesforce’s proprietary data and AI models would help differentiate its offering, he said.
Salesforce’s generative AI tools would help companies “completely reimagine how they engage with their customers,” he said.
Salesforce also announced a fund to invest in generative AI startups.
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